Diseño de un sistema de gestión de calidad basado en Normas ISO 9001: 2008, para la Empresa Textil “ANDELAS” Cía. Ltda., de la ciudad de Ambato, provincia de Tungurahua

Abstract

The following thesis is related to the design of a Quality Management System based on ISO 9001:2008 standards for textiles “ANDELAS” Co. at Ambato city in the province of Tungurahua. The problems identified are: avoidance of policies and compromises of internal improvement; inappropriate control on most of the processes which generate a significant waste of raw material and complaints about the final products, besides the absence of supporting documentation of the different manufacturing processes. The study begin with concepts about quality, quality principles, families of ISO standards, Quality Management Systems and their benefits, which allowed to define the theoretical base of the current research. The theoretical framework was descriptive and explorative when obtaining and analyzing the data coming from documents and those directly related to the absolute reality of the company. Finally, the applicable part ends with the Design of a Quality Management System according to the MUST of the ISO 9001:2008 standards, being recommended to implement this design so that it can improve the management of the company and making it possible to eliminate the problems previously identified.