Auditoría de calidad para optimizar los procesos operativos en la Cooperativa de Ahorro y Crédito “Educadores de Chimborazo” Ltda., período 2012

Abstract

The research Project entitled Quality Audit to optimize the operational processes in the cooperative of savings and the credit, “Educadores de Chimborazo” limited company, during 2012”was aimed to study the system of quality management used by this entity to perform its activities. The audit process was initiated by gathering general information about the cooperative regarding to its organization and goals in order to have the clearer idea about its processes. Subsequently, the company performance was planned by specifying the procedures for each of its different stages. The methodology used in the research was based on the description of the relevant facts found after having made use instruments as survey and observation; these findings are presented in the respective matrix, specifying the condition of each finding as well as its cause, effect, conclusions and recommendations. The outcomes from this research are presented in the audit report and, they become into the basis to support the general conclusions and recommendations which provide considerations to establish immediate changes regarding to the quality system of the entity in order it complies with the regulations so, it will enable to achieve compliance with the objectives of the organization.