Auditoría de Calidad para la empresa INDUALCA S.A de la ciudad de Quito, provincia de Pichincha, periodo 2011

Abstract

“Quality Audit for the Company INDUALCA S.A in Quito city, Pichincha province, period 2011” was held prior to obtain the Engineer in Accounting and Auditing degree. Quality audit developed as follows: Determining the definitions and rules, which of them were critical to the completion of the thesis. Diagnostic or situational analysis of the organization for which research tools such as was used: surveys, observation, interviews and the review of the documentation submitted by the organization, according to the items: administration, finance, technology, production and quality. The conduct of the audit based on the methodology of ISO 19011 in a practical outline of how to audit quality is determined, a full review of all documentation was executed according to the items: document control, review management, human talent, product realization, analysis, review and improve the management system of quality specified in ISO 9001:2008. At the end of the audit the management quality system IDUALCA S.A shows two disagreements which are: There are no records to verify competencies by arranger. There is no documentation to support the implementation of an internal audit of previous. An improvement plan which resolves the disagreements encountered after the developed quality audit was formulated. The organization welcomed the improvement plan proposed in the research in order to solve the two problems encountered, thus coming to the conclusion of the thesis.