Desarrollo de la metodología para la implementación de la norma ISO 9001-2008 en la Empresa Grupo SALEM de la ciudad del Tena.

Abstract

At first a preliminary study on the current situation of the company was developed, documenting each and every one of activities related to the construction of metallic furniture offered by GROUP SALEM, at the same time it was developed the procedures of Quality Management System according Standard ISO 9001-2008. Where the success of a quality is to maintain documented procedures through a process approach, so if all activities of the organization are improved, as a result the product improvement will be achieved. A quality manual describing the requirements of the Standard ISO 9001-2008 was elaborated. For a Quality Management System thus allowing the organization consistently meets the requirements, expectations and customer requirements, keeping under control processes and solving quality problems to achieve the main objective customer satisfaction. In addition the organization shall ensure that the processes are suitable to achieve the planned objectives through monitoring, measurement or estimation taking corrective actions and necessary improvements to ensure conformity of products with their specifications. The application of all the documentation of quality Standard ISO 9001-2008 recommended the eight principles of Quality Management System and finally the fulfillment of the activities related to continuous improvement: plan, do, check and act.