Elaboración del plan de sistema de gestión de calidad bajo la norma ISO 9001-2008 para la gestión administrativo y académico de la Escuela de Ingeniería Industrial de la ESPOCH con fines de acreditación

Abstract

This research has as purpose to design a Quality Management System under the ISO 9001:2008 standard for the administrative and academic management of the Industrial Engineering School at ESPOCH so you can have technical, real and reliable information. Its methodology lies in the development of the necessary documentation for the development of a management system such as policy and quality objectives, quality manual, procedures manual, which are then made of the analysis of the current situation of the Institution. Based on ISO 9001:2008 standard we designed the Quality Manual where detailed as the School applies the requirements set therein as are the policy and objectives of quality as well as its structure, process map and responsibilities of each representative of the organization. Knowing the importance of continuous improvement, the College validates this activity through procedures for corrective and preventive actions, as well as the procedure for complaints and suggestions, taking into account the importance of the application of the audit procedure, all it has reflected in the operating procedures of the School of Industrial Engineering. This study sought an alternative to ensure the institution´s total customer satisfaction thereof, incorporating quality in educational service to implement a system of standardized management.