Elaboración de la documentación para la certificación de la Norma ISO 9001-2008 en la empresa textil MARCETEX de la ciudad de Ambato.

Abstract

The objective of the present research is the Elaboration of the Documentation for the ISO 90001-2008 Certification in the MARCETEX textile company from Ambato city, in order to have all the real and technical information about MARCETEX. At the moment to analyze the current information of the company, It was identified that there is no necessary documentation to implement a quality management system, in the quality manual elaboration (QME), it was established policies and objectives of the QME, moreover for the development of each procedures, instructions and applicable records in the management system, it was determined a mutual relationship that there is in each one of procedures. In order to ensure the customer satisfaction. The purpose of the present research is to leave a basis documentation of all activities carried out in the company which it will serve as a reference for future to implement ISO 9001-2008 standards, in addition to establish and comply requirements from customers, both regulations and standards of quality that may apply for different products, improving methods of working, optimizing the productivity time, using the raw material appropriately and increase the production capacity with quality in the organization. For the application of quality documentation elaborated and proposal based in the ISO 9001-2008 standards, it should have a total management commitment and should plan and give trainings to all the personnel about management procedures, instructions, and records for a better QME performance.