Elaboración del plan de sistema de gestión de calidad bajo la norma ISO 9001:2008 para la gestión administrativo y académico en la escuela de Ingeniería Automotriz de la ESPOCH con fines de acreditación.

Abstract

The current world characterized by constants changes and everybody interaction makes to be in a competition to be best, to seek the integral development of all its elements, this leads to these methods of change and improvements have new demands. The word has been done with the aim of preparing the School of automotive Engineering of the Polytechnic School of Chimborazo for certification of the ISO 9001- 2008 standard, it is providing technical, real and reliable information. An investigation of the current situation of the school was carried out and revealed that it does not have documentation, procedures and control of defined quality to ensure the smooth operation of the Quality Management System. The Quality Manual was developed on based to the structure of ISO 9001-2008 standard to focus the efforts towards the improvement of processes and services. It was elaborated the policy, quality objectives, scope, the process map and the responsibilities. A manual of procedures was elaborated and it is detailed the purpose of the same, the scope, political operating procedure diagram and detailed description of activities. It tries to provide to the school these documents as management tool with defined quality standards to achieve the students´ requirements and expectations to get service excellence. Finally, the conclusions will be presented, and the same are referred on the work done about the documentation developed of Quality Management System, and the recommendations to keep up this system is functioning properly according to the requirements of ISO 9001-2008 standard.