Diseño y aplicación del modelo de gestión de mantenimiento, en el Área de Mantenimiento Automotriz de la Compañía CONEXPET, en base a los requisitos de la Norma ISO 9001:2008

Abstract

The design and implementation of a model of maintenance management in the area of ​​automotive maintenance Conexpet company Quito, has been made based on the requirements of ISO 9001: 2008, for which it has been used type of descriptive study, because allowed, record, analyze, relate and interpret the current nature of the processes to present the correct interpretation of the facts; Information was obtained from the three maintenance bases of the company are located in Quito, Coca and Lago Agrio, the information was collected through surveys conducted for personnel involved in the maintenance directly and through direct observation technique instruments yielding about the diagnosis of the company, which lies specifically in the lack of a management system defined maintenance as any records or documentation is not used to keep proper monitoring of the units and also showed the deficiencies in facilities and trained available to the company staff. Based on the diagnosis has been proposed a comprehensive maintenance plan for the company Conexpet, which after its application is an increase in income from the company's 11%, since the plan is part of the creation of records and manuals with the company should put emphasis on preventive rather than corrective maintenance, and thus optimizes its resources and this represents a substantial savings. It is important that the company adopted an organizational culture of prevention, to avoid corrective maintenance costs that are often preventable.