Elaboración del manual de calidad y procedimientos generales y específicos para el Laboratorio de Alimentos MOCEPROSA S.A. bajo la norma ISO 17025

Abstract

To elaborate the quality manual and general and specific procedures under the ISO 17025 standard for the food laboratory Moceprosa S.A., located in the city of Riobamba, in the industrial park sector. The deductive and synthesis method helps to adapt and carry out the study of the current situation of the laboratory, the development of the manual and its subsequent implementation, because through this scientific information is obtained. The materials used are the checklist developed by the Ecuadorian Accreditation Agency, which identifies the level of compliance of the laboratory with the requirements of the standard; the SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) reveals information to implement corrective actions and measures, generating proposals for improvement; the manual of standardized testing procedures is made with the observation sheet. The initial compliance percentage of the laboratory is 59%, so it is proposed to make the manual to maintain a quality management system endorsed under the standard used by laboratories to demonstrate their technical competence, there are 10 points that require further work, which leads to the improvement of the system to 91% compliance and an increase of 32% in the improvement of the system. This project concludes with the completion of the manual, which helps improve the quality system and demonstrate technical competence at the local level. It is recommended that Moceprosa provide personnel feedback, update or modify these documents following established procedures, including internal audits.