Auditoría de calidad aplicada al Departamento de Talento Humano y su incidencia en el mejoramiento del desarrollo organizacional en la Empresa RIPCONCIV Construcciones Civiles Cía. Ltda., cantón Quito, provincia Pichincha, período primer trimestre 2012

Abstract

This presents thesis is an Audit of Quality applied to the Department of Human Talent and its incidence in the improvement of the organizational development in the Company RIPCONCIV Civil Constructions Co.. Ltda., Canton Quito, County of Pichincha, Period first trimester 2012, with the purpose to contribute to the organizational development and continuous improvement of the activities and to get a bigger effectiveness in the personnel ́s acting. An evaluation was conducted by means of the application of internal check questionnaires, selective revision of the documentation and requirements for the personnel ́s entrance, verification of status of paperwork for exiting personnel, elaboration of flow charts, application of indicators of quality, and enough and pertinent audit tests that allowed to determine the findings, and they are exposed in the final report the breaches of processes settled down in the audit department by which is recommended, to apply the manual of procedures of Human Talent and the Manual of Quality of the entity. The application of this audit will be constitute in a tool of supreme importance for the institution, authorities, area coordinators, and employees, allowing to improve the service, so it is recommended to the managers to analyze the summations and to accept the recommendations described in the audit report, with the purpose of correcting the processes to the moment of the execution of the activities inside the department of Human Talent and the entity.