Auditoría de gestión aplicada al Departamento Administrativo para el mejoramiento de la cultura y comportamiento organizacional en la CNT – EP de la ciudad de Riobamba en el periodo 2011

Abstract

A Management Auditing proposal has been carried out applied to the Administration Department for improving the culture and organizational behavior in the CNT-EP from Riobamba city 2011, in order to determine the requests and a better personal performance. Different techniques and instruments of research have been used such as deductive and analytic method, interviews, surverys, a SWOT analysis, bibliographic records and virtual useful to complete this study. The Management Auditing Proposal applied to human talent is to implement a procedures handbook to achieve with the institution requests, with ethic values for creating a good work and social environment and a training plan. From result we will get pleased and trained staff and with accurate duties, will improve their performance level in the institution, achieving an excellent labor climate and competitive corporate image. It is recommended lo implement this proposal in order to fulfill the proposed objectives for the institution in the established time, as the beginning and principal support to carry out the changes that are required to achieve and ratify.