Auditoría administrativa a la Fundación Social Alemana Ecuatoriana - HOSPITAL ANDINO ALTERNATIVO DE CHIMBORAZO para el mejoramiento de la gestión institucional del período 2010

Abstract

The following research is based on an administrative audit for Andino Alternativo Hospital from Chimborazo, in order to improve the institutional management during the period 2010. For the audit implementation some activities were carried out, such as: interviews, questionnaires, flowcharts, surveys directed to the personnel and patients, moreover management and financial indicators were applied, as well as fact sheets, which were used to develop the audit report, that shows the hospital has weak aspects such as: lack of personnel in certain areas, organization chart restructuring, lack of personnel training, absence of plans and manuals, lack of control on the information systems, small room for certain areas, lack of medical equipment and non-fulfillment of schedule. The applying of proposed recommendations will allow to create an adequate administrative planning, to improve work environment, appropriate internal and external customer service through the sufficient staff hiring in order to satisfy the acquired needs, correct performance of staff responsibilities through the assignment of the functions, creation of training programs and personnel motivation, creation of necessary plans and manuals for the appropriate performance of the hospital, an inquiry to see if the hospital has an adequate medical equipment, and restructuring of schedule for doctors. It is recommended that the hospital management service take the following research into account in order to improve the institutional management.