Diseño de un sistema de gestión de la calidad basado en la NORMA ISO 9001:2015 para la implementación en la red de agua potable Municipal del Cantón Sucúa EPMAPAF-SP

Abstract

The present thesis project indicates the development of a quality management system focused on the ISO 9001:2015 standard for the municipal potable water network of Sucúa canton. Initially, it describes EPMAPAF-SP, the company responsible for the distribution of potable water, sewer maintenance, and slaughterhouse services within the canton; outlining its main characteristics and deficiencies in the potable water area. To address the detected issues through this project, various identified improvement opportunities, objectives, and results are presented. In this instance, the solution to the problems is applying the ISO 9001:2015 standard within the company, thus achieving operational control of the processes applied within it. Based on the above, a theoretical framework is developed focused on basic concepts for a better understanding of the topic to be addressed and the methodology to be applied. Consequently, the current situation of the company will be detailed, and therefore, the external and internal components and the elaboration of a SWOT diagram will be analyzed for a better understanding of its strengths, opportunities, weaknesses, and threats. Accordingly, information is collected on the processes that encompass the company's operation. For this purpose, a design is created to comply with the standard, thereby producing the necessary documentation for the administrative and technical areas that encompass the potable water service.