Implementación de buenas prácticas de almacenamiento y dispensación activa de medicamentos en la “Farmacia Suiza” del cantón Colta de Chimborazo.

Abstract

In community pharmacies, good quality practices are not applied, and activities are limited to the reception and dispensing of products without providing an assistive service. This study aimed to implement good storage and active dispensing practices for medications at "Farmacia Suiza" in Colta town Chimborazo province. This through a non-experimental, mixed, and descriptive analysis. The study population consisted of the processes of medication storage and active dispensing, the pharmacy staff, and users who requested medications during the period from April to September 2023. The research proceeded in three phases: initial process diagnosis, development of standard operating procedures (SOPs), and evaluation of the SOP application. The results showed a general non-compliance rate of 51.55% in good storage practices and 77.27% in active dispensing. When analyzing prescription errors in the recipes, the most prevalent was in the patient data (54.48%), such as incomplete name, omission of age and sex. Additionally, it was determined that antibacterials were the most frequently dispensed medications under prescription (31.09%). Eleven SOPs were developed with their respective records: ten to comply with good storage practices and one for active dispensing. Pharmacy assistants were then trained, and the SOPs were implemented, resulting in an 8.77% non-compliance in good storage practices, and 40.91% in active dispensing. It was concluded that “Farmacia Suiza” did not comply with good quality practices initially, however, the implementation of SOPs enabled greater compliance with the evaluated guidelines in medication storage and dispensing.