Propuesta de un plan logístico para la empresa SERVIENTREGA. Caso: ciudad del Tena

Abstract

In the company Servientrega, located in the city of Tena, there are flaws in the way of storing the merchandise, causing delays in the location when it comes to identifying the merchandise and incorrect handling, generating risks such as falling, breaking, or suffering wear and tear, causing the merchandise to arrive in poor condition. The objective of this degree project was to develop a proposal for a logistics plan for the company Servientrega in the city of Tena, located in the province of Napo. The methodology used had a mixed quantitative and qualitative approach due to the application of instruments such as surveys, interviews, and observation sheets, with a non-experimental and cross-sectional design because the information was collected in a single period from April to August 2023, data from documentary bibliographic type such as scientific articles, degree works, and fieldwork was investigated because it was done directly in the company Servientrega. The study population considered was internal and external, where the eight collaborators of the company and 60,281 clients were included, of which a sample of 383 was obtained. According to the data, 100% of the collaborators considered that a logistics plan could improve the operations used in the company, which revealed high acceptance and confidence in the proposal; in addition, through the interviews applied to the administrator and logistics supervisor, problems were detected in the delivery times of the merchandise. It is concluded that the proposal of a logistic plan optimizes time in the processes executed in Servientrega, improving the productivity and efficiency of the company; therefore, implementing the plan was recommended to strengthen the service to the clients.