Evaluación de rutas y frecuencias de transporte público intracantonal y la calidad de servicio que presta a los usuarios en el cantón Cañar, provincia de Cañar

Abstract

The intracantonal public transportation system in Cañar is currently under the management of two companies, which have a total of 26 units to provide service to the Cañar, Honorato Vázquez, and Chorocopte parishes. However, these operators face significant deficiencies in the quality of service, generating dissatisfaction among users. With the primary objective of improving the quality of the service, it was proposed to carry out an exhaustive evaluation of routes and frequencies. To support this initiative, non-experimental, documentary, and field methodologies were used, with a qualitative and quantitative approach to obtain a complete vision of the current situation. The study population included the three parishes of the canton, and the information was collected through techniques and instruments such as interviews with the managers of each cooperative and surveys directed at the transportation users under study. The results obtained revealed that both operators do not comply with the requirements established in the enabling titles, and users expressed dissatisfaction with the services provided. It was also noted that the transport units exceed the average useful life, which represents a safety risk. of the passengers. The conclusion of this study highlights the lack of an adequate technical study in the planning of international public transport and the low quality of the service offered. The need is emphasized for the bodies responsible for planning to consider the proposals outlined in this project as a guide improving the service, thus promoting the effective mobility of local inhabitants and tourists of Cañar. These measures are essential to guarantee a safe, efficient, and satisfactory public transport system for all users.