Desarrollo de una aplicación web para la optimización de pagos, cobros y solicitudes de pedido de la empresa automotriz R.A.L.E.

Abstract

This work has been carried out with the purpose of developing a web application for the optimization of payments, charges, and order requests of the AUTOMOTRIZ R.A.L.E. company, we analyzed the different administrative and operative processes that the company possesses in order to facilitate the management of information in the implementation of a web site. For the management of the company's product inventory, a BPMN diagram was created in order to have an automated process for inventory control. The development of the product was managed under the XP Methodology, utilizing the PHP programming language and the LARVEL framework, where the MVC architectural pattern was defined, together with the database design and its coding standard. For this purpose, we made a delivery plan, which consisted of 37 user stories and 9 system metaphors, with the objective of keeping an adequate control during the development of the project. We applied the ISO/IEC 25010 standard, where time was taken for both the current process and the automated process. The analysis carried out was able to determine, based on performance efficiency, that the web application is rated as VERY GOOD, with a weighted score of 75%, which is the result of the temporal behavior and use of resources of the system. In conclusion, the web application improved the payment process by 49.3%, saving 571.6 seconds, the charges process by 37.44%, saving 317.9 seconds, and the order request process by 35.48%, saving 673.4 seconds. It is recommended to implement a chatbot that allows to help in a much faster and intuitive way the concerns of each customer.