Desarrollo de una aplicación web y móvil para el control de los servicios de instalación y mantenimiento de los sistemas de seguridad electrónicos de la empresa Luxflame.

Abstract

The objective of this work was to develop a web and mobile application to control the installation and maintenance services of electronic security systems that are executed by the technicians of the company LUXFLAME. During the requirements analysis, 33 user stories were obtained, 24 of them belonged to the mobile application and 9 belonged to the web application. These stories were planned in 9 sprints utilizing the agile SCRUM methodology. We utilized the service-oriented software architecture (SOA) for the development, which reduces the level of coupling, favoring the reuse and maintenance of the code. We applied Android widgets in the design of the mobile interface, while we utilized Bootstrap together with Javascript for the web. We developed the backend of both applications with Java language and the Postgresql database manager. With respect to software quality, we focused on the evaluation of temporal behavior, resource usage and capacity which are sub-characteristics of the performance efficiency of the ISO/EIC 25010 standard. In terms of time behavior, it was shown that there was a 30% reduction in response time in the processes analyzed, and the use of resources was minimal, because there were no problems affecting hardware performance. Finally, we evaluated the capacity where the mobile application supported up to 200 users simultaneously in an average of 1696ms and the web application supported up to 8 accesses in an average of 27ms. In conclusion, the automation of processes has allowed to reduce time and improved control in the provision of professional services. It is recommended to develop the geolocation functionality to obtain a more accurate address.