Sistema de gestión para la empresa Emitex de la ciudad de Pelileo

Abstract

Effective management encompasses several areas, from administration and production to marketing and human management, being an essential component to ensure operational efficiency and informed decision-making. The objective of this research was to design a management system through a technically ordered organizational structure for the EMITEX company to implement in the short and medium term the appropriate and sustainable processes to improve its management in each of its business areas. Considering a multimodal approach, from the qualitative and quantitative perspectives with a sample of 12 clients and 51 workers with a total of 63 people. The results showed that of the 70 indicators studied in the 7 dimensions or areas of business management, 54% correspond to indicators not applied or partially applied, but without evidence for their demonstration or verification, compared to 46% of applied indicators. In addition, 42.9% of the indicators presuppose the occurrence in the short or medium term of a critical situation due to the lack of orderly, technical, and scientific management, 52.9% of the indicators managed in a partial, not very technical manner, and with few records are considered tolerable, and only 4.3% of the indicators are optimal. In conclusion, the research highlights the urgent need to improve management at EMITEX, addressing significant deficiencies in several business areas. The implementation of a management system with a technically ordered organizational structure is presented as a key solution to ensure operational efficiency and informed decision-making. As a recommendation, it is suggested to establish a continuous monitoring system of key performance indicators and a feedback mechanism to regularly evaluate the effectiveness of the implemented measures.