Gestión por procesos para el Grupo Atlas, centro de negocios bienes raíces

Abstract

The purpose of this work was to design a Process Management Model for the company Grupo Atlas Centro de Negocios Bienes Raíces, with the objective of contributing to a continuous improvement in all its processes and its profitability, where the activities were analyzed in order to identify each process and duly documented for an optimal development in its operations. Based on the development of this research we used instruments such as the survey and interview, which allowed us to collect internal and external information of the company, which helped us to apply to the staff and customers of the organization, where important information was obtained for the development of this proposal. On the other hand, it was evidenced through the analysis and interpretation of the results of the survey that Atlas Group does not have a Process Management Model, which does not have a classification in their processes or a manual of functions for each worker, This has caused a duplicity in their functions and this has generated a bad working environment with respect to the responsibilities of its employees in the execution of each of the processes of the company, likewise there have been shortcomings in key operational processes such as collections, appraisals, negotiations and closing of sales, where errors have been detrimental to the growth of the institution. Therefore, it is concluded that the design of the proposed Process Management model will allow the company to have a guideline where its operations are carried out in an orderly manner in conjunction with all employees covering the responsibilities efficiently in each of its functions, saving time and resources. And finally it is recommended to the organization to execute the model proposed in the proposal, in order to improve its operational processes with the satisfaction of its customers before its competitors in the real estate market.