Evaluación de desempeño de los colaboradores de La cooperativa de ahorro y crédito Sol de los Andes del cantón Riobamba de la provincia de Chimborazo

Abstract

The present study entitled “Performance Evaluation of the collaborators at Cooperativa de Ahorro y Crédito Sol de los Andes located in Riobamba city, province of Chimborazo”, had the purpose of generating a performance evaluation system that allows an internal and external diagnosis to increase efficiency in the organization. The implemented methodology adapted a mixed approach as quantitative and qualitative elements were combined. Furthermore, a non-experimental cross-sectional design was used since the variables were not manipulated and the work was carried out in a specific period, the population includes all the collaborators of the cooperative, a sample is not used because the size of the universe is small. That is why, it was important to carry out a documentary and field study to collect precise and truthful information using various methods, techniques and instruments. Among the instruments, a survey was addressed to all members of the cooperative and an interview applied to its manager. Thanks to the methodologies applied, it was possible to identify that there is no adequate performance evaluation for the cooperative, directly influencing the assignment of positions, duplication of functions, and poor communication in the organization. That is why, the use of a SWOT matrix, function manuals, Efi-Efe matrices and a 270° performance evaluation model by competencies, a model that describes dimensions and subdimensions to be evaluated, was determined. It is concluded that performance evaluation allows improving the productivity of collaborators and that making specific activities known to each collaborator increase the competitive benefits of collaborators and the organization.