Evaluación del desempeño de 360° del talento humano de la hostería Quinlata en el cantón Patate

Abstract

In the 360° performance evaluation of the human talent of the Hostería Quinlata in Patate canton, we aimed to improve the work performance offered by the workers and thus achieve customer satisfaction. The research used both a quantitative and qualitative methodology, instruments such as employee surveys, interviews with the manager, and a diagnosis of the current situation through the SWOT matrix, where it was determined that the lack of staff incentives, lack of training, inefficiency in the service provided, poor management deal management and decision making to solve the shortcomings within the company, the evaluation of labor performance based on the 360° method is applied to improve the labor performance offered to the workers to achieve satisfaction, for this purpose forms and questionnaires were applied and in this way, it was verified how the labor performance is in the organization. All processes are detailed based on the results, and strategies are proposed, a process where the employee can offer his potential in his work area to improve his performance based on training. It is recommended to periodically carry out internal and external analysis to evaluate the performance of the collaborators and look for alternatives to reduce the failures in the fulfillment of the company's objectives, as well as to assess the collaborators at a determined time in terms of the evaluation model applied since they are the direct participants in the daily operation of the company and in this way, quality service can be provided based on timely decision making.