Sistema organizacional de la empresa “Construcciones Villa y Parra” en la ciudad de Baños de Agua Santa

Abstract

The company "Construcciones Villa y Parra", in order to be efficient in its management, does not have a departmentalization of the functional areas, and the lack of an adequate organizational structure that allows to know the levels of authority, functions and procedures to be carried out within the company. The objective of this research work was to design an organizational system through the survey of processes for the functional development of the departments of the company "Construcciones Villa y Parra" in the city of Baños de Agua Santa. The methodology had a quantitative and qualitative approach, the descriptive and exploratory levels were used, a non-experimental design of transversal type was applied, since the variables were not manipulated and it was developed in a specific time; the sample that was equal to the study population were 11 internal and 10 external clients, being fundamental the implementation of a documentary and field research, to obtain the pertinent information through methods, techniques and instruments, such as, the interview directed to the General Manager, surveys applied to the internal and external clients of the company. The main results show that the company does not have an adequate and functional corporate structure, where workers consider important the existence of manuals of functions, processes and procedures, among other elements, to recognize their functions. In this sense, it is concluded that the company does not have an efficient and functional organizational system that helps it to develop its management in a productive way, in such a way that, a design of the same is proposed to allow the functional development of all its work areas.