Diseño del sistema de gestión de calidad bajo la norma 9001:2015, para la Clínica Chimborazo Cia. Ltda. período 2022

Abstract

The objective of this research project was to develop a quality management system under 9001:2015 for Clínica Chimborazo CÍA.LTD, period 2022, for which a situational study was conducted to know the current status of Clínica Chimborazo concerning its various internal and external processes. Therefore, the research methodology that was implemented was based on a qualitative-quantitative, bibliographic, and descriptive approach, to identify and detail the characteristics necessary for the development of the quality management system determining the strategies to be implemented by the institution, the same that may be quantifiable through field research tools and techniques such as the survey applied to each of the collaborators of the clinic, the same that are made up of closed questions whose purpose is to collect accurate and substantiated information. As a result, it was found that Clínica Chimborazo does not have adequate control of its processes, lacks a monitoring and control system, job performance evaluation, and manuals of functions and responsibilities, in addition to not having a structural organization chart according to its needs, presenting hierarchical and functional problems in the departments. Therefore, it is necessary to create a design of the quality management system that contains: a structural organization chart that shows the hierarchical level of the departments that make up the institution, process and function manuals where the activities to be performed by new and older employees can be visualized, process and procedure diagrams of the activities and indicators, evaluation, control and follow-up of the previously planned goals and objectives to be met. Therefore, its prompt application is recommended.