Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2015 para el proceso de recuperación de rodetes Pelton en el Centro de Investigación y Recuperación de Turbinas Hidráulicas y Partes Industriales-CIRT

Abstract

The aim of this work was to design a quality management system based on the ISO 9001:2015 standard for the Pelton roller recovery process at the Centre for Research and Recovery of Hydraulic Turbines and Industrial Parts (CIRT acronym in Spanish). For this purpose, a bibliographic-documentary methodology was used, starting with an initial diagnosis, applying a checklist based on the requirements of the standard, carrying out documentary checks, observations at the factory, and interviews with the various managers, specialists, and workers in charge of the areas were considered relating to the above process, with an initial level of implementation of 48.68% based on the management model managed by the organization. The design parameters of the quality management system (QMS) were then determined and the suggestions were implemented according to their applicability; through the preparation of the quality manual, which demonstrates the mapping, characterization, and standardization of the processes, procedures, records, matrices, formats, instructions, plans and internal audit programs. Then an analysis of the design was carried out, presenting an integral action plan oriented towards the total compliance of the requirements of the standard. As a result, CIRT has a Pelton impeller recovery process aligned to the ISO 9001:2015 standard, with appropriate documentation support and a compliance rate of 74.26%, due to the process of formalization, control, and application of documentation in the processes is necessary feedback and continuous improvement of the system. It is concluded that the organization has started to work under a business approach according to the QMS. It is recommended to implement the generated observations in order to establish itself as a competitive entity in the field of recovery manufacturing at the international level.