Diseño de un protocolo de dispensación activa de medicamentos en servicio ambulatorio de dos farmacias comunitarias de la Ciudad de Riobamba

Abstract

The dispensing process in most community pharmacies is done as a mere dispensing of medicines without any guidelines to establish assertive communication with the patient-user, which can sometimes lead to misuse of medicines, therefore, the objective of this research was to design an Active Dispensing protocol for two community pharmacies in the city of Riobamba through a quantitative, non- experimental, descriptive and cross- sectional study. The sample consisted of 138 patient-users who visited the two community pharmacies (Cruz Azul Pharmacy and PharmaCity Santa Clara) within the established period. Surveys were applied to patient -users and a list of requirements was executed to evaluate the dispensing process. As a result, the majority of respondents in both pharmacies had a university education and the female sex prevailed. In relation to the dispensing process, most of them stated that they had not been questioned by the pharmacy staff about drug allergies, additional health problems, the use of complementary medication, nor had they received additional information about the medication. While applying the list of requirements, it was identified that, in both pharmacies, the prescription validation phase and the evaluation and obtaining information from the patient-user had less than 50% compliance, in addition to the fact that complete information on the medication was not provided. The Active Dispensing SOP was designed and implemented through a socialization of pharmacy personnel. After this activity, the application of the SOP was evaluated, concluding that the PharmaCity Santa Clara pharmacy obtained greater compliance with the protocol.