Diseños de protocolos de rutas y flujos de dispensación de medicamentos en los servicios y áreas del Hospital General Latacunga

Abstract

The main objective of this research study was to design flow protocols and routes for dispensing medicines in the services and areas of the Hospital General Latacunga. For thenonexperimental study, an initial evaluation of the dispensing situation was carried out using checklists, a survey, and information from the quality and occupational safety department. The study was carried out in four phases, in which the current situation of the routes and flows of medicine dispensing was evaluated using different educational tools for health professionals. After the initial evaluation, a protocol was designed to define the appropriate flows and routes for dispensing medicines to the areas and services of the hospital. After structuring the protocol in different sections, training, and implementation of the protocol were carried out, ending with a satisfaction survey to ascertain staff compliance with the socialized protocol. The results showed the need to design a protocol to serve as a guide for pharmacy staff; however, it was demonstrated that the use of the SOP design helps to comply with the non-conformities of distributionfor prevention and safety during the development of unit dose activities. It was concluded that the protocol implemented contributes to the dispensing/distribution of medicines at the Hospital General Latacunga, as it minimizes accidents or incidents that could harm the professional or the medicine being transported. In addition, a high percentage of satisfaction was obtained from the pharmacy staff. It is recommended to make the suggested changes to improve the protocol and to follow up on the non-conformities that were taken as suggestions by the pharmaceutical biochemist in the warehouse.