Diseño del Sistema de Gestión de Calidad y proceso de mejora continua en base a la ISO 9001:2008 para la Empresa SACHA Textil de la ciudad de Riobamba

Abstract

This paper is a constant-improvement Process and Quality Management System Design based on ISO 9001:2008 FOR SACHA Textile Enterprise from the city of Riobamba. It provides management processes guaranteeing effectiveness and efficiency. A current condition analysis was carried out by means of field trip and interview techniques that allow this proposal to be developed. A diagnosis based on eight quality principles, was also done. An accurate interview was applied to workers and management staff. The quality management system is based on a constant improvement. That is why, fundamental tools were proposed to support processes regulating activities in order to provide goods and services for SACHA customers to be satisfied. The enterprise will keep on being competitive in the market by following regulations, quality culture, vision with motivation, training and communication team work among processes/areas meeting customers needs and requirements accurately and effectively (PHVA cycle) It is recommended that the enterprise documents all its processes because they are the system base. It may be applied if the enterprise decides to do it later.