Desarrollo de un sistema de gestión documental del proceso de crédito de consumo en la Cooperativa de Ahorro y Crédito Riobamba Ltda

Abstract

The curricular integration project aimed the development of a document management system at Riobamba Ltda. Credit Union, through the use of the Angular framework in order to automate the consumer credit process between the client and the credit officer because the financial institution does not have an automated tool for this purpose. In the present work, the use of an interview was proposed to obtain information about the process carried out by the client for the delivery of documents during the application for a consumer loan. Additionally, the time that a credit officer requires to review the documentation delivered by the client was determined, which ranges from 15 to 20 minutes. This information was useful for the definition of the 24 system requirements and the construction of the system using the Angular framework since it has a good degree of optimization of complex applications and is focused on organizations or companies. The ISO/IEC 25000 Standard was used because the ISO/IEC 9126 Standard is not in force and is part of the current standard. It was possible to show that there is a reduction of 4.90 minutes in the consumer credit process when the system is used, which represents a 27% reduction in time that is equivalent to Acceptable efficiency in the evaluation indicators. It is concluded that the creation of a document management system for the consumer credit service improved the efficiency in the behavior of time in the waiting time metric. It is recommended to study other frameworks for the construction of these systems and analyze the metrics that efficiency has to determine the final percentage of product quality.