Aplicación web de gestión de trámites para el Gobierno Autónomo Descentralizado Municipal del cantón Pallatanga

Abstract

The purpose of this graduation project was to develop a web application for managing procedures for the Gobierno Autónomo Descentralizado Municipal of the Pallatanga canton. The Kanban methodology was utilized for its implementation, which involved defining the workflow on a board with cards. These cards included a pending phase, which consisted of 19 tasks with their respective user stories and work limits for each of them. In the planning phase, the involved administrative staff was identified and granted permissions and roles. The construction phase involved implementing business rules and validations, designing the system's graphical interfaces, and utilizing the Model-View-Controller architectural pattern. We utilized technologies such as PHP, HTML, Bootstrap, and the MySQL database management system. In the testing phase, the system was launched with real data to verify the functioning of each module. Subsequently, in the completed phase, each card with finished activities was placed. After completing the development of the web application, we evaluated the usability utilizing the ISO 9241-11 standard, which consists of three dimensions. The results showed that effectiveness scored an excellent rating of 100%, efficiency scored a good rating of 78.25%, and user satisfaction scored an excellent rating of 93.97%. Overall, the application achieved an acceptable range, meeting the requirements with a score of 81.69%. Therefore, it can be concluded that the implementation of the web application has a good level of usability.