Desarrollo de una aplicación móvil para gestionar los cobros del servicio de internet que oferta la empresa LOOGIKA S. A ubicada en la ciudad de Pujilí

Abstract

The main perspective of this Curricular Integration Project was to implement a mobile system to improve the process of collection management of Internet service provided by the company LOOGIKA S.A. which is located in the canton of Pujilí, province of Cotopaxi, reducing the time to perform the process and improving customer service. We applied the interview and observation techniques to gather information on the process that the company performs manually, in addition to the requirements necessary for the development of the system. We utilized the Kotlin language for the development of the mobile application in the implementation of the system, allowing to meet the requirements requested by the client, in addition to providing security and multi-platform development. We developed the system utilizing the Scrum methodology to communicate with the development team and the client. We obtained a total of 6 Sprints with 9 technical stories and 21 user stories. A layered architecture was implemented, where each layer was developed utilizing PHP language on the server side and Kotlin language for the client view. Additionally, each component of the MikroISP system is deployed on Amazon servers. On the other hand, the performance efficiency was evaluated through the ISO/IEC 25010 standard with respect to the sub characteristics: response time, RAM memory usage and processor usage, where we obtained a performance efficiency of 93.75% and it was determined that the developed system is within the acceptance interval [91% -100%], which means that it has an excellent level. It is recommended for future works to add the functionality that allows to cut the internet through the mobile system automatically, without the need to make the cut manually in each home or company.