Diseño de un manual de funciones en base al organigrama funcional para la Empresa de Balanceados Fideicomiso Mercantil Grasas UNICOL que facilite la reubicación del personal de acuerdo a sus aptitudes

Abstract

Procedures Manual Design in base of functional organizational chart for the BalanceadosFidicomisoMercantilGrasas UNICOL, company allowing the personnel to reassignment according to their aptitudes. In order to overcome the failures in the FideicomisoMercantilGrasas UNICOL Company, this is not the unique company facing up the lack of a procedure manual allowing establishing clearly the functions the personnel. This research focused on improvement the personnel expectations and requirements the objectives of this study were: to establish a clear formal way the objectives of each employee and determining the functions, skills, responsibilities and risks of each job position. To specify the employment requirements in terms of knowledge, experience, skills and aptitudes. To identify the areas composed for the organizational structure of the company. To delimit the levels of authority an d responsibility of each job position. The approach used was the hypothetic-deductive method (Induction-Deduction), And interviews and observations were the technics. The result indicate the study provided to each employee of the company a general vision of their job position and how to move inside the company in order to achieve their objectives, allowing the company has a clear vision about how the process flow the company, how to complement the activities in the job position level, and finally the study helped to detect at what at moment at job position is saturated of the functions that are not required, or must modify or reorganize any section in the company. It is recommended to keep updated the manual functions. According to the function manual establishes the level of responsibilities and authority clearly of each employee avoiding conflicts, contributing to enhance to product quality, satisfy the customers and employees requirements.