Elaboración de un protocolo de buenas prácticas de recepción, almacenamiento y dispensación de medicamentos en la clínica de especialidades Medycin

Abstract

The objective of the research was to develop a protocol of good practices for the receipt, storage and dispensing of medication at the Medycin Specialties Clinic. It was a descriptive and observational study which was conducted in three phases, the first phase was the diagnosis of the current situation of the pharmacy, through a checklist of good practices, based on the manuals ''Reception, storage, distribution and transport of medicines, medical devices and other strategic goods in the Integral Public Health Network'' and ''Safe labeling of medicines in the facilities of the Integral Public Health Network'', analyzed the information detected differences, a survey was applied to evaluate the dispensing process. In the second phase, the degree of compliance was verified, Standard Operating Procedures (SOPs) were designed and corrective actions were taken based on the checklist applied. In the third phase, the SOPs and corrective actions were socialized. The results showed that 60.03% of the parameters evaluated complied with the manuals and 39.97% did not comply; therefore, corrective actions were developed, such as: implementation of labels in missing and prohibited areas, ordering of medicines, labels on LASA medications and concentrated electrolytes. The analysis of the dispensing process by means of the survey conducted showed a negative response since there is no active dispensing, in addition to a scarce flow of prescriptions. It was concluded that the pharmacy has an acceptable percentage of compliance and with the development of SOPs and corrective actions the percentage of compliance will be higher, so it is recommended to implement them in order to improve the service to patients who come to the pharmacy of the health center and thus ensure quality care.