Implementación de un protocolo de buenas prácticas de dispensación activa de medicamentos para el servicio de farmacia del Hospital Andino de Riobamba

Abstract

The main objective of this research study was to implement a protocol of good practices for the active dispensing of medications in the pharmacy service of the Hospital Andino de Riobamba. Through a non-experimental, descriptive, and cross-sectional study. In addition, the study population was made up of the personnel who worked in the hospital's pharmacy service. For the development of the investigation, three phases have proceeded through the diagnosis of the dispensing process carried out in the pharmacy based on the Guide to a good pharmacy and dispensing practices for pharmacies and first-aid kits of the Agencia Nacional de Regulación, Control y Vigilancia Sanitaria. As a result, in the initial evaluation of the dispensing process, 28.58% of compliance was obtained in the stage of reception and validation of the medical prescription, 100% of compliance was obtained in the drug selection process, 100% of compliance was obtained in the drug registry and 16 .67% of compliance in the drug dispensing stage. Due to the fact that an informed dispensing to the patient is not carried out. In the second phase, a protocol of good practices for the active dispensing of medicines was prepared in order to standardize the dispensing process in the pharmacy to meet the criteria of quality regulations. Finally, by correlating the initial results with those obtained after the implementation of the protocol, a significant improvement in the process was determined. It was concluded that the dispensing process carried out in the pharmacy of the Hospital Andino de Riobamba, presented shortcomings due to the fact that complete information was not provided to the patients about their drug therapy, possible adverse effects, drug interactions, etc. It is recommended to comply with the protocol prepared to achieve quality standards in the dispensing process.