Implementación de un sistema de gestión de calidad basado la norma iso 9001:2015 para el proceso productivo de la planta asfáltica ecodep de la ciudad de esmeraldas

Abstract

The objective of this Curricular Integration Work consisted of implementing a Quality Management System, based on the requirements of ISO 9001:2015 for the production process of the ECODEP asphalt plant in the city of Esmeraldas. First, the managers found out the need to have a QMS in the company, a meeting was held with the top managing to organize technical visits and field work in order to collect information to obtain the expected success. Then, a situational analysis of the company was performed to place it within the acceptable parameters of a competent organization in the market, after this, the current situation of the company regarding the ISO 9001:2015 standard was evaluated, using the formats of the standard, then the documented information required to accomplish it was developed, such as manuals, policies, procedures, technical instructions and records, oriented to customer satisfaction, process-based approach and compliance with the quality objectives, according to the reality and the company requirements. The results obtained in the diagnostic matrix showed that 6 of the 7 elements evaluated should be implemented because their range is lower than 50%, these are: Organizational Context, Leadership, Planning, Support, Performance Evaluation and Improvement. The element with the highest weighting is the operation, which includes all the plan production process, indicating that they do elaborate and distribute a quality product. It was concluded that the company should develop as an organization and include the new documentation in all its processes, because it meets the customer satisfaction. It was recommended to make a schedule of activities so that all stakeholders can communicate properly through training conversations and field work