Diseño de un sistema de gestión para la Coordinación de Equidad, Formación y Acción Social (CEFAS) del GAD provincial de Morona Santiago

Abstract

The Coordination of Equity, Training and Social Action of the Provincial Government of Morona Santiago has limitations in its internal actions, the main ones are lack of coordination in its departmental processes and poor database management, thus not allowing an agile and effective institutional functioning, resulting in the demonstration of little capacity to serve vulnerable groups in the province, which is its raison d'être; The objective was to design a management system that prioritizes the creation and management of a dynamic database that generates security, in addition to seeking management alternatives to increase the capacity to serve and satisfy people, and to apply administrative control methods to evaluate work performance. The methodology applied consisted of a qualitative and quantitative approach, presented a correlational research level for the analysis of the behavior of the variables, the intervention in the field work was transversal due to the execution within a certain time, it was a documentary and field research, it used the deductive and inductive methods and the techniques and instruments used were surveys to the employees and interviews to certain managers. As a result, it was observed that the institution lacks efficiency in its internal processes due to the lack of systematization, as well as the lack of labor socialization and the absence of projects that generate self-management to find external financing. Therefore, it was concluded that the institution does not have a management system that guarantees business organization, a management system was designed that proposes strategies created based on the current needs of the institution