Evaluación del desempeño del personal del GADM-cantón Isabela, provincia Galápagos

Abstract

This research work was based on the Performance Evaluation of the staff of the Municipal Government of Isabela Canton, Galapagos Province, and its purpose was to carry out a diagnosis through the application of the 360° method that allowed to know the performance and behavior of the workers to improve the perception of the users. The methodology used was based on the collection of information through the application of surveys to authorities, workers and the general population, which provided information on the performance and behavior of GADMI personnel and allowed for the development of the evaluation design. An analysis of the results obtained was carried out and the integral perspective was determined, through a more complete and objective vision of the personnel's performance. By receiving comments from various sources, the employee obtained broader and more diverse feedback on his or her performance. In addition, it identified gaps in communication, interpersonal skills or specific competencies that need to be addressed to improve performance, created customized development plans that address the individual's specific needs and promote professional growth. With the successful implementation of the 360° method, adequate training was required for both evaluators and evaluees understanding the evaluation criteria and how it provided effective feedback. Careful planning, clear communication, confidentiality, and a balanced approach to interpreting the results obtained with the evaluation are recommended for successful implementation