Diseño de un modelo de gestión por procesos para la unidad administrativa del Gobierno Autónomo Descentralizado Baños de Agua Santa

Abstract

The objective of this work is to design a process management model through the development of process manuals to improve the management “Gobierno Autónomo Descentralizado Baños de Agua Santa”. For the construction of the theoretical framework, several terms from different authors were reviewed. directly related to the research topic. A methodology based on a cross- sectional study was used, with an Exploratory, Descriptive, Bibliographical-documentary Research Level incorporating a field investigation, with research techniques such as the interview survey and observation of a population of six officials, through the use of instruments such as a questionnaire, survey sheet and observation guide, which allowed obtaining precise information that helped define the current situation of the administrative unit. The proposed Process Management System contains a process file and flow charts that will improve the administrative management of the unit. The main conclusions were the absence of personnel within the Administrative Unit, it was also observed that all the Organic Regulation of Organizational Management by processes of the GAD Baños de Agua Santa is not complied with, which prevents the proper development of internal and external activities. For this reason, it is recommended to apply the model of the manual by processes that are proposed in this investigation to improve the work of the staff as a whole, in addition to the hiring of specialized personnel such as a Director of Communication for the management of internal and external communication of the GAD. Finally, a management model was developed according to the needs to improve the quality of the Baños de Agua Santa Decentralized Autonomous Government Administrative Unit