Plan de desarrollo organizacional para la panadería y pastelería El Dorado

Abstract

The organizational development plan for the El Dorado bakery and pastry shop is developed for the improvement of administrative management. In the investigation, both a quantitative and qualitative methodology were used, instruments such as employee surveys, an interview with the manager, and a diagnosis of the current situation was made through the FODA matrix, where it was possible to determine that the bakery does not have an institutional philosophy, that is, mission, vision, objectives, policies, values, and a structured organization chart for each area of the company with its proper functions. The content of change is based on the creation of the organizational culture through an organization chart detailing each of the areas and functions that must be carried out to eliminate the duplication of activities, as well as a corporate philosophy according to the business line with administrative policies, personnel safety and occupational health, quality to carry out in a coordinated manner each of the processes and procedures that the bakery maintains to provide a quality product to the public. The diagnosis made it possible to identify the key points that affect the organization, such as the lack of knowledge about the importance of having a properly structured Organizational Development Plan, which does not allow proper functioning, directly affecting the economy of the institution due to poor decision making. The owner of the company is recommended to implement the corporate philosophy proposed to strengthen the relationship between boss and collaborators, creating an organizational culture where jobs are adequately distributed, eradicating duplication of functions and loss of time in each one of the production processes to make better decisions and expand the business, becoming business leaders