Diseño organizacional para el supermercado Yaruquies en la ciudad de Riobamba, provincia de Chimborazo

Abstract

The objective of this research work was to conduct an "Organizational design for the supermarket Yaruquies in Riobamba city, Chimborazo province" due to the fact that supermarket " Yaruquies " does not have an organic structure which causes a decline in the organization, also brings consequences such as an incorrect allocation of activities and obsolete processes that induces discomfort among employees; also, there is a lack of organizational culture to strengthen the commitment to this; furthermore, all decisions by the owner are empirical causing confusion, lack of direction and frustration in their employees. The methodology implemented had a qualitative and quantitative approach. A non-experimental design of transversal type was used, so the variables present were not manipulated and it was developed in a determined period of time. The population under study was the supermarket staff, being fundamental the application of a field and documentary research to acquire information through techniques and instruments, among which were open questions and surveys to the employers and an interview directed to the owner of the business. Through this methodology, it was found that the supermarket does not have an adequate administrative management, so there is a lack of motivation among the personnel and inefficient decision making; likewise, there are no corporate values that make the business unique. It is concluded that the supermarket does not have an adequate organization, administrative management and lacks an organizational culture, which prevents it from carrying out processes in an orderly manner and dictating activities according to each of its departments. An organizational design is proposed that has an administrative manual according to the business needs and that will contribute to the development of the company