Diseño organizacional para la panadería Grani’s de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The objective of this research work was to propose the organizational design for "Grani's Bakery in Riobamba city, Chimborazo province, by identifying the division and hierarchical distribution through a diagnosis of the organizational structure and through techniques such as: interview, survey and observation, which were applied to the personnel of the different hierarchical levels of the company. The instruments used focused on the interview guide and questionnaires with both open and closed questions. With the information that was collected, it was possible to have an idea of the company's operation, which resulted in the survey of the organizational context, thus taking into account the company's strengths and weaknesses that limit its growth along with the threats, highlighting the opportunities for expansion and growth that the company has. As a final point, the organizational design of Grani's bakery was proposed, which considers: organizational structure chart, functional chart and positional chart followed by a manual of functions and classification of personnel. In order to have a clear understanding of the organizational context, business policies, EFI, EFE and SWOT matrix were proposed. The organizational design allowed to take advantage of the fundamental skills of each department in order to create a communicative flow that helps the performance of orderly activities within the company, facilitating the achievement of goals and objectives in an effective and efficient manner