Modelo de gestión administrativa para el hostal los álamos ubicado en la ciudad de Riobamba

Abstract

This research took place at the " Los Álamos" hostel in Riobamba city. The primary purpose of this research was to identify and address deficient processes that have gradually deteriorated the quality of its services. Consequently, the competition has capitalized on the hostel's weaknesses, positioning itself more successfully in the sector. Thus, this research aimed to implement an Administrative Management Model that supports the hostel to be more competitive. The research adopted a qualitative and explanatory approach to diagnose the organization's current situation. Also, field research and documentary analysis were necessary, allowing for an in-depth observation of the company's internal operations and incorporating external sources to set the Management Model. Techniques like surveys and interviews were necessary for data collection, employing inductive and deductive methods to gather accurate and reliable information. The findings determined deficiencies arising from the lack of policies and regulations, tasks leading to resource wastage and work overload, and an overall decline in service quality. These negative factors have negatively impacted the hostel's competitive standing recently. Based on these identified issues, the proposed solution focused on diagnosing the hostel's internal and external realities, with the development of comprehensive process diagrams to enhance service quality and foster a positive organizational culture. Consequently, the identified shortcomings predominantly stem from administrative negligence over several years, exacerbated by the challenges posed by the pandemic. The proposed management model represents an opportunity to address these deficiencies and enhance the service quality for the forthcoming years