Diseño de un sistema de gestión de calidad basado en la NORMA ISO 9001:2015, para la línea de faenamiento de ovinos en el Camal Municipal de Riobamba.

Abstract

The objective of this study was to design a Quality Management System (QMS) based on the ISO 9001:2015 standard for the sheep slaughtering line of the Camal Municipal of Riobamba, for which a situational diagnosis was carried out through a compliance audit, establishing the record of evidence on non-conformities identified according to the activities carried out. To develop the research, a qualitative approach was used because a deep understanding of the object of study was required. The type of research used was action research since it allows solving daily problems of organizations, through the analysis of their causes and the approach of possible solutions, no sampling was carried out because the number of units of analysis was accessible and was able to be covered in their entirety, the study was carried out under the inductive method, the compliance audit and its main instrument, the checklist, were used as a research technique with questions aimed at determining results regarding all the requirements of the mentioned standard. As a result, the Quality Manual was prepared, which constitutes in a documentary system that covers the entire QMS designed allowing the organization to meet all the requirements of the standard. It is concluded that thanks to the situational diagnosis carried out, it was possible to contextualize the reality of the slaughter line under study to design its QMS according to its needs. It is recommended to implement the mentioned QMS with the purpose of mainly guaranteeing customer satisfaction and continuous improvement.