Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2015 en la línea de faenamiento de porcinos en el camal municipal del cantón Chimbo.

Abstract

The aim was to design a Quality Management System based on the ISO 9001:2015 Standard in the pig slaughtering line at the Camal Municipal del Cantón Chimbo, the research is non-experimental, and was based on categories, concepts, variables, or contexts that emerge without the direct intervention of the researcher, in other words, no researcher changes the research subjects, the type of sample was non-parametric, given that they are a good alternative for small samples and with a previously determined level of significance. It responds to the type of intentional sampling, focused on the Administrative personnel (1) and Quality Technician in charge of the pig slaughtering line (6); considering the choice of a series of criteria considered important for the purposes of the investigation In the analysis of the matrix of the summary of the situational diagnosis of the Municipal Camal of Canton Chimbo in Section 4 of the ISO 9001:2015 Standard, it has been clearly determined that in the organizational context there is a degree of compliance of 64%. The company's planning showed a compliance level of 55%, while the operations phase showed a compliance level of 86%. The assistance of top management in gathering information and processes, as well as the implementation of a process manual, was fundamental for structuring the quality management system. However, it should be noted that this measure was not sufficient to achieve some of the planned goals, given the insufficient resources and the shortcomings in the slaughterhouse's organizational processes. The implementation of a Quality Manual will help ensure that the slaughtering process is under control within the legal and regulatory parameters to provide a service that satisfies the needs of the clients.