Diseño de una herramienta digital de ruteo para el mejoramiento del servicio de entrega en la cadena de distribución de la empresa Eduplastic, Latacunga.

Abstract

The objective was to design a digital routing tool to improve the dispatch service in the distribution chain of the Eduplastic company. For this, a situational diagnosis of the finished product dispatch service and distribution areas was made, as well as an analysis of the current distribution process, a study of load efficiency and the corresponding logistic study, delimiting with this the needs of the organization and enhancing the subsequent design and evaluation of the digital routing tool. For the situational diagnosis, a documentary and field study were used. The design of the digital routing tool was based on the Clark & Wright algorithm, using Microsoft Visual Studio as a development environment, Azure as a database, Basic.Net as a programming language and .NET as a Framework. In order to evaluate the impact of the tool, a logistics cost study was developed. In such a way, the tool compiled 237 planned routes from March until the end of May 2022, allowing an average improvement of 58.30% in the use of the load and an overall reduction of 22.87% in the transportation costs of finished product. All this without diminishing the quality of the distribution process that characterizes Eduplastic. The feasibility of the design development and implementation of a digital routing tool enabled the improvement of the finished product distribution process, resulting in savings in fuel, maintenance and operation times. The use of several approximate algorithms for solving the vehicle routing problem (VRP) is recommended, including hybrid versions of these methodologies.