Diseño de un sistema integral de gestión estratégica basado en la NORMA ISO 9001:2015 para estandarizar la línea de queso fresco en la empresa de lácteos El Pajonal.

Abstract

The present study aims to design a comprehensive strategic management system based on ISO 9001:2015 regulations to standardize the production of fresh cheese at the dairy company El Pajonal. The identified problem is rooted in the lack of process standardization for producto development within the organization, meeting customer quality expectations. To address this issue, the methodology involved literature review, interviews, direct observation, and a checklist based on ISO 9001:2015 standards. This approach provided a detailed understanding of the initial situation of the company. The analysis revealed that the organization carries out its production activities normally but lacks quality procedures and manuals to standardize the fresh cheese production line. The overall results of the checklist applied at El Pajonal dairy company indicate a total of 25 subindices of non-compliance, with 60 sub-indices showing partial compliance and only one subindex achieving full compliance. Upon verification, it was determined that corrective actions are necessary to address the non-conformities in the documentary requirements of ISO 9001:2015. To address these issues, a plan for improving the production process was implemented based on strategic, operational, and support restructuring. This was complemented by a proposal for a comprehensive management system manual, ultimately standardizing the fresh cheese production line at El Pajonal dairy company.