Diseño de un Sistema de Gestión de Calidad basado en la Norma ISO 9001:2015 para la Avícola Flor María, cantón Alausí, provincia de Chimborazo.

Abstract

The objective of this research was to design a Quality Management System (QMS) based on the technical standard ISO 9001:2015, to improve the production processes in the Flor María poultry farm. The research was descriptive, observational, and cross-sectional, taking into account qualitative and quantitative measures through documentary review and diagnosis of the current situation of the poultry through the application of a checklist to the staff of the organization, including items 4, 5, 6, 7, 8, 9 and 10. The information was collected, evaluated, and tabulated and the degree of compliance was analyzed, the results were tabulated using the Excel spreadsheet which showed a value below the expected average, the context of the organization meets 36% higher value, and planning 31%, operations 29%, leadership 27%, improvement 22%, support 17%, performance evaluation 3% lower value. This means that the company must decide to implement this International System, which will have a positive impact on improving the company's image, customer satisfaction, optimizing decision-making, and continuous improvement. The proposal was based on the creation of a QMS Manual based on the technical standard ISO 9001:2015 through an analysis of F.O.D.A, stakeholder matrix, management responsibilities, organizational policies, roles and functions, training plan, customer satisfaction survey, design and development planning, infrastructure, awareness, communication, and continuous improvement, which Flor María poultry should implement to comply with ISO 9001:2015.