Guía del proceso logístico de la revisión técnica y matriculación vehicular en la empresa pública mancomunada de Tránsito de Tungurahua para optimización de procesos.

Abstract

The objective of the research work was to develop a guide for the logistic process of Vehicle Technical Review and Registration of motor vehicles in the Public Transit Company of Tungurahua, to optimize the logistic processes, period 2022. To determine the current situation of the processes, a research instrument was applied; first, an observation sheet was used to determine the time taken to perform each vehicle procedure, a survey was conducted with users to determine the quality of service and finally, an interview was conducted with the directors of the Technical Review and Vehicle Registration departments. In the results obtained, it was found that the institution does not currently have a process guide, which is why there are major difficulties in the sub-processes such as checkpoint (vehicle review point) and user information, which has been reflected in the times of the various procedures, the shortest time being the renewal of the enabling document that is executed in 1h 32 min 10s and the longest delay is the registration of a new vehicle with 2h 42min and 30s; on the other hand 57% of the people surveyed consider that the service is regular and 26% mention that they receive good attention. In conclusion, through the implementation of new proposals, it was possible to verify the decrease in the time of each process, so that the service to the users is provided with greater efficiency. It is recommended to make constant evaluations of the time required to complete each of the processes offered where there are more delays, in this way, it will be possible to determine the reality of the company.