Mejoramiento de los procesos logísticos a través de la metodología Lean Logistics en el despacho de combustibles en la empresa de Petróleos y Servicios compañía anónima.

Abstract

The objective of this project was to improve the logistic processes through the Lean Logistics methodology in the fuel dispatch of the company PETROLEOS Y SERVICIOS C.A. The research hypothesis was: "The implementation of the Lean Logistics philosophy and the coupling of KPI's will contribute in the process of improvement of fuel dispatch in the company PETROLEOS Y SERVICIOS C.A.". For which, tools of the Lean Logistic philosophy were implemented, eleven sub-processes used to carry out the dispatch and its corresponding measurement in function of the operative times were determined; after this and through the use of the Pareto diagram, the Kano analysis and the analysis of the history of claims, it was feasible to delimit the initial needs of improvement for its later treatment. Thus, the design and implementation of the dispatch process was carried out with the application of the 5's methodology and the establishment of improvements mainly based on the standardization of processes and continuous improvement in order and cleanliness. In addition, and based on the continuous improvement proposed by the implemented methodology, the KPI's necessary for the control of the future fuel dispatch process were selected and tabulated: level of compliance in dispatches, perfect deliveries, level of invoicing without problems and receipt of orders, which were considered fundamental for the evaluation of performance in the critical processes.Finally, and based on the survey and analysis of logistics processes, in addition to the selection and coupling of KPI's, a "Logistics Procedures Manual" was developed and socialized with the personnel of the San Juan Clean Products Terminal, focused on the standardization of execution and follow-up methodologies for the sub-processes that make up the fuel dispatch.