Auditoría de calidad a la empresa Penthágono Cía. Ltda. del cantón Riobamba, provincia de Chimborazo, periodo 2021

Abstract

The company Penthágono Cía Ltda has yet to conduct a quality audit, so there is no report on the evaluation of processes and safety procedures and the application of the policies established in the manual for its operation. Therefore, this research aimed to conduct a quality audit of the company Penthágono Cía. Ltda. of Riobamba Canton, Province of Chimborazo, period 2021. The methodology used had a qualitative and quantitative approach; a non-experimental design was used because the research variables were not modified, and the study population was the company's staff, including General Manager, applying a documentary and field research, which allowed the collection of data through methods, techniques, and instruments, such as the interview to the legal representative of the institution and surveys issued to all staff, an evaluation was made to the Internal Control of the company using the COSO III, as well as verification of requirements according to ISO 9001:2015. Through the previously mentioned tools, it was identified that the company does not have a QMS model that prevents it from having a follow-up that it performs to meet the needs of its customers; likewise, it does not perform internal quality audits both in its processes and operating activities, because, not having a budget necessary for its implementation, the nonconformities that directly affect it will not be detected to apply corrective actions. In this context, it is concluded that the company does not have some policies that help the operation of the same, and even services that are contracted externally are not given their respective control, which is proposed to design a QMS based on ISO 9001:2015.